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The first requirement for a first class user experience is to meet the exact needs of the consumer. Next comes simplicity and elegance that produce products that are natural to own, a joy to use.
True user experience goes beyond giving customers what they say they want, or providing checklist features.
In order to achieve high quality user experience in a company's offerings there must be a seamless merging of the services of multiple disciplines, including engineering, marketing, graphical and industrial design, and interface design.